Legal notice

  • Shipping and Delivery:

    • Delivery within Japan: Japan Post (Yu-Pack), Yamato Transport (Kuroneko Yamato), Sagawa Express

    • Delivery outside Japan: Japan Post (Express Mail Service – EMS), FedEx, DHL

  • Payment Methods:
    Credit Card (VISA, Mastercard, American Express), PayPal, Alipay, WeChat Pay, Alipay+, UnionPay Card, Amazon Pay

  • Returns:

    • Returns and Refunds: https://shop.entoro.design/policies/refund-policy

    • Defective Products: Please contact us immediately after receiving the product. Except in the case of defective items, we cannot accept returns.

    • Return Period: Within 30 days after receiving the product

    • Return Shipping Cost: Covered by our company in the case of defective or damaged products

  • Seller:
    ENTORO.design

  • Responsible Manager:
    Yasuhiro MONTA

  • Address:
    2-3-503, Minami 5-jo Nishi 15-chome, Chuo-ku, Sapporo-shi, Hokkaido 064-0805, Japan
    ENTORO.design

  • Additional Fees (Other than Product Price):

    • Delivery within Japan: Domestic shipping fees

    • Delivery outside Japan: International shipping fees

  • Order Validity Period:
    Orders are valid for 7 days. If payment is not received within 7 days after placing the order, it will be automatically canceled.

  • Quantity of Sale:
    Limited availability.

  • Delivery Time:

    • Delivery within Japan: Approximately 5–10 business days after the order

    • Delivery outside Japan: Approximately 1–3 weeks after the order

    • Delivery may be delayed depending on production status and shipping conditions

  • Payment Deadline:
    Within 7 days after receiving the order confirmation email from us.

  • Service Name:
    ENTORO

  • Telephone Number:
    +81-70-3334-9846

  • Public Email Address:
    support@entoro.design

  • Website Address:
    https://shop.entoro.design/