Terms of service

Overview

Welcome to ENTORO! “We,” “us,” and “our” refer to ENTORO. ENTORO operates this store and website, and provides customers with a curated shopping experience that includes all related information, content, features, tools, products, and services (hereinafter referred to as the “Service”).

The following Terms of Use and all policies referenced herein (hereinafter referred to as the “Terms of Use” or the “Terms”) describe your rights and responsibilities when using the Service.

These Terms of Use contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability, so please read them carefully.

By browsing or interacting with our Service, you are deemed to have agreed to these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or the Privacy Policy, please do not use or access our Service.

Article 1 – Access and Accounts

By agreeing to these Terms of Use, you represent that you have reached the age of majority in the prefecture (state) or region in which you reside, and that you consent to minors under your care using the Service through devices you own, purchase, or manage.

When using our Service (including accessing or browsing the online store, or purchasing the products and services we provide), you may be asked to provide certain information, such as your email address, billing information, payment details, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all rights necessary to provide such information.

You are solely responsible for managing your account credentials and all activities within your account. You may not transfer, sell, assign, or license your account to others.

Article 2 – Our Products

We make every effort to accurately represent the products and services in our online store. However, please note that the colors and appearance of products on your screen may differ from the actual items depending on the type, settings, or configuration of your device.

We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations, or that they will appear exactly as displayed in the online store.

Product descriptions may be modified from time to time at our discretion without prior notice. We reserve the right to discontinue the sale of any product at any time and, in our sole discretion, may limit the quantities of products offered to any individual, region, or jurisdiction.

Article 3 – Orders

Placing an order constitutes an offer to purchase. ENTORO reserves the right, at its sole discretion, to accept or decline your order for any reason. An order is not finalized until ENTORO confirms acceptance. Before acceptance, your payment must be received and processed. Please carefully review your order before confirming. Once an order is accepted, ENTORO may not be able to accommodate cancellation requests.

If we decline, modify, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, and/or phone number provided at the time of the order.

Returns or exchanges will only be handled in accordance with our Refund Policy. You represent and warrant that products purchased are intended for your personal or household use, and not for commercial resale or export.

Article 4 – Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price of products or services will be the price in effect at the time of your order and stated in your order confirmation email.

Unless otherwise specified, displayed prices do not include taxes, shipping, handling, duties, or import fees.

Prices displayed in our online store may differ from those in physical stores, third-party online stores, or other outlets. We may, from time to time, conduct promotions that affect pricing, which may be governed by conditions separate from these Terms. If there is a conflict between the promotional conditions and these Terms, the promotional conditions shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases at our store. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:
(i) The credit card information you provide is true, accurate, and complete;
(ii) You are authorized to use the credit card for purchases;
(iii) Charges by you will be honored by your credit card company; and
(iv) You will pay all charges, including posted prices, shipping, handling, and all applicable taxes.

Article 5 – Shipping and Delivery

We are not responsible for delays in shipping or delivery. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs procedures, or circumstances beyond our control. Ownership and risk of loss pass to you once the product is handed over to the shipping carrier.

Article 6 – Intellectual Property Rights

Our Service (including trademarks, branding, text, displays, images, graphics, product reviews, videos and audio, and their design, selection, and arrangement) belongs to ENTORO and its affiliates or licensors, and is protected by U.S. and foreign patent, copyright, and other intellectual property laws.

You are permitted to use the Service solely for personal and non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any content from the Service. Except as expressly stated in these Terms, nothing shall be construed as granting you a license or other rights under ENTORO’s or any third party’s patents, trademarks, copyrights, or other intellectual property rights. Unauthorized use may violate federal or state intellectual property laws. All rights not expressly granted in these Terms remain with ENTORO.

The ENTORO name, logo, product and service names, designs, and slogans are trademarks of ENTORO or its affiliates or licensors. You may not use such trademarks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

Article 7 – Optional Tools

As part of the Service, access may be provided to third-party customer tools. We do not monitor, manage, or influence the content of such tools.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party providers.

We may also, in the future, offer new features (including new tools and resources) through the Service. Such new features shall also be subject to these Terms.

Article 8 – Third-Party Links

The Service may contain materials or hyperlinks to websites provided or operated by third parties (including embedded third-party functions). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you access such materials or websites, you do so at your own risk.

We assume no responsibility for any harm or damages related to your access to, or your purchase or use of, goods, services, resources, or content from third-party websites. Please carefully review the third party’s policies and practices and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Article 9 – Relationship with Shopify

ENTORO is operated through Shopify, which enables us to provide the Service. However, all sales and purchases made in our store are directly between you and ENTORO. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and ENTORO (including damages or injuries arising from purchased products or services).

You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from or related to your purchases or transactions with ENTORO.

Article 10 – Privacy Policy

All personal information we collect through the Service is subject to our Privacy Policy. In some cases, certain personal information may also be subject to Shopify’s Privacy Policy. By using the Service, you acknowledge that you have read these privacy policies.

Because the Service is hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Service in order to provide and improve the Service. Information you submit to the Service may be shared with or transmitted to Shopify and third parties, which may be located outside your country of residence, for the purpose of providing you with the Service.

For details about how we, Shopify, and our partners use your personal information, please review the Privacy Policy.

Article 11 – Feedback

If you submit, upload, post, email, or otherwise provide us with any ideas, suggestions, feedback, reviews, plans, proposals, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use. For example, we may exercise these rights to operate, provide, evaluate, enhance, improve, and promote the Service, as well as to perform obligations and exercise rights under these Terms.

You further represent and warrant that:
(i) You own or otherwise have all necessary rights to the Feedback;
(ii) You have disclosed any compensation or incentives received in connection with providing the Feedback;
(iii) The Feedback complies with these Terms.

We are not obligated to:
(1) Keep any Feedback confidential;
(2) Pay compensation for any Feedback; or
(3) Respond to any Feedback.

We may, at our sole discretion, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, inappropriate, or that infringes intellectual property rights or these Terms. However, we are under no obligation to do so.

You agree that your Feedback will not infringe upon the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or viruses or malware that could affect the operation of the Service. You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of the Feedback.

You are solely responsible for your Feedback and its accuracy. We assume no liability for any Feedback posted by you or any third party.

Article 12 – Errors, Inaccuracies, and Omissions

From time to time, information on or within the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or to cancel orders if any information on the Service is inaccurate, at any time without prior notice (including after an order has been placed).

Article 13 – Prohibited Uses

You agree to access and use the Service only for lawful purposes. You must not, directly or indirectly, access or use the Service for the following purposes:
(a) For any unlawful or malicious purpose;
(b) To violate international, federal, provincial, state, or local laws or regulations;
(c) To infringe upon or violate our intellectual property rights or the rights of others;
(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or any other person;
(e) To submit false or misleading information;
(f) To transmit, receive, upload, download, use, or reuse material that does not comply with these Terms;
(g) To send or arrange the sending of advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or any similar solicitation;
(h) To impersonate or attempt to impersonate another person or entity.

You also agree not to:
(a) Upload or transmit viruses or other malicious code that may affect the functionality or operation of the Service;
(b) Reproduce, duplicate, copy, sell, resell, or exploit any part of the Service;
(c) Collect or track the personal information of others;
(d) Engage in spamming, phishing, pharming, pretexting, web crawling, or scraping;
(e) Interfere with or circumvent the security features of the Service, related websites, other websites, or the Internet.

If we determine, at our sole discretion, that you have violated any provision of these Terms, we reserve the right to suspend, disable, or terminate your account without notice.

Article 14 – Termination

We may terminate this agreement or your access to the Service (or any part thereof) at any time, at our sole discretion, without notice. You remain liable for all amounts due up to and including the date of termination.

The following provisions shall survive termination: Intellectual Property Rights, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that, by their nature, should survive termination.

Article 15 – Disclaimer of Warranties

Information provided on or through the Service is for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you, other Service users, or anyone who becomes aware of the content.

Unless expressly stated otherwise by ENTORO, the Service and all products provided through the Service are offered “as is” and “as available,” without any representations, warranties, or conditions of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so the above disclaimers may not apply to you.

Article 16 – Limitation of Liability

To the fullest extent permitted by law, under no circumstances shall ENTORO, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind (including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages), whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or products obtained through the Service.

We are not liable for any errors or omissions in any content, or for any loss or damage incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if we have been advised of their possibility.

Article 17 – Indemnification

You agree to indemnify, defend, and hold harmless ENTORO, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against all losses, damages, liabilities, claims, or demands (including reasonable attorneys’ fees) made by any third party due to or arising from:
(1) Your breach of these Terms or any documents incorporated by reference;
(2) Your violation of any law or third party rights;
(3) Your access to or use of the Service.

We will notify you of any claim subject to indemnification. Failure to provide prompt notice will not relieve you of your indemnification obligations, except to the extent you are materially prejudiced. We may assume the defense and settlement of any claim at your expense, including the selection of counsel. However, we will not settle any claim imposing non-monetary obligations on you without your consent (such consent not to be unreasonably withheld). You agree to cooperate fully in the defense of any claim, including providing relevant materials.